FAQs
KITS
Can you do a kit in a different flavour chocolate?
Unfortunately, due to high demand, I am unable to change the flavour of the kits.
I have a dietary requirement or food allergy such as vegan, veggie, dairy free or gluten free. Can I still order a kit?
Yes, but please email me first with your dietary requirement or food allergy and the kit you are after, and if I can, I will.
I am currently working to adapt all my kits to suit food allergies and dietary requirements.
ORDERS AND DELIVERY
Do you do click + collect?
Yes I offer click + collect from my Chocolate Snug in Waterlooville. Please see delivery for more information.
Do you do delivery?
Yes I do. please see delivery for more information.
How do I order?
Please order via my website. Shop here.
Can I send to different addresses?
Yes, please do a separate order for each address.
How long will my order take?
I aim to get all orders ready within 3-5 working days. They will then be posted or you will be notified to book a collection slot.
Can I pick up a friends order?
Yes. Please email me with the details of the order so I can get it ready.
My order is missing.
Please send me an email with your order details and I will chase up the order. Please bear in mind that delivery services are busier than usual and deliveries may sometimes take a little bit longer.
RETURNS
My order isn't quite right- something is missing or it has been damaged in transit.
Now and again, things don't go to plan. If there is something wrong with your order, please email me and I will put it right.
DIETARY REQUIREMENTS
Do you do dairy free or vegan?
Yes I do. Please see the vegan and dairy free sections on my shop page.
I have a dietary requirement or food allergy such as vegan, veggie, dairy free or gluten free. Can I still order a kit?
Yes, but please email me first with your dietary requirement or food allergy and the kit you are after, and if I can, I will.
I am currently working to adapt all my kits to suit food allergies and dietary requirements.
WORKSHOPS
When will you be doing workshops?
Unfortunately I can't give a date as to when my Chocolate Snug will be back open again. I am following government guidelines and will open up the studio when I feel it is safe to do so.
GIFT VOUCHERS
Do you sell gift vouchers?
Yes I do, please send me an email with details of how much you would like to gift and I will send you a gift voucher with a code that can be redeemed online.
Have a questions that hasn't been answered? Please email me at