FAQs 

KITS 

Can you do a kit in a different flavour chocolate? 

Unfortunately, due to high demand, I am unable to change the flavour of the kits. 

I have a dietary requirement or food allergy such as vegan, veggie, dairy free or gluten free. Can I still order a kit? 

Yes, but please email me first with your dietary requirement or food allergy and the kit you are after, and if I can, I will.

I am currently working to adapt all my kits to suit food allergies and dietary requirements. 

​ORDERS AND DELIVERY 

Do you do click + collect? 

Yes I offer click + collect from my Chocolate Snug in Waterlooville. Please see delivery for more information. 

Do you do delivery? 

Yes I do. please see delivery for more information. 

How do I order? 

Please order via my website. Shop here. 

Can I send to different addresses? 

Yes, please do a separate order for each address. 

How long will my order take? 

I aim to get all orders ready within 3-5 working days. They will then be posted or you will be notified to book a collection slot. 

Can I pick up a friends order? 

Yes. Please email me with the details of the order so I can get it ready. 

My order is missing. 

Please send me an email with your order details and I will chase up the order. Please bear in mind that delivery services are busier than usual and deliveries may sometimes take a little bit longer. 

 

RETURNS

My order isn't quite right- something is missing or it has been damaged in transit. 

Now and again, things don't go to plan. If there is something wrong with your order, please email me and I will put it right. 

 

DIETARY REQUIREMENTS 

Do you do dairy free or vegan? 

Yes I do. Please see the vegan and dairy free sections on my shop page. 

 

I have a dietary requirement or food allergy such as vegan, veggie, dairy free or gluten free. Can I still order a kit? 

Yes, but please email me first with your dietary requirement or food allergy and the kit you are after, and if I can, I will.

I am currently working to adapt all my kits to suit food allergies and dietary requirements. 

 

WORKSHOPS

When will you be doing workshops? 

Unfortunately I can't give a date as to when my Chocolate Snug will be back open again. I am following government guidelines and will open up the studio when I feel it is safe to do so. 

 

​GIFT VOUCHERS 

Do you sell gift vouchers? 

Yes I do, please send me an email with details of how much you would like to gift and I will send you a gift voucher with a code that can be redeemed online.

Have a questions that hasn't been answered? Please email me at kerry@thecraftychocolatier.co.uk